Our Services
Tailored solutions for every need
Phone Prospecting
Your leads deserve more than an email that goes unanswered. Our team takes over as soon as your contacts come in: calls within 24 hours, structured follow-ups, and qualified appointments booked directly in your calendar. We don't give up — every lead gets between 6 and 10 contact attempts before being closed.
- Contact within 24 hours of lead reception
- 6 to 10 structured follow-up attempts per prospect
- Full qualification before booking appointments
- Appointments booked directly in your calendar
- Clear and transparent reporting on every campaign
- Scripts tailored to your industry and tone
Phone Reception
Your clients call and get voicemail? We know that costs opportunities. Our team answers in your name, with your scripts, your tone, your way of doing things. The client can't tell the difference — and that's exactly the point.
- Answer in your name with 100% custom scripts
- Smart call routing to the right person
- Detailed messages forwarded in real time
- Full calendar management and appointment booking
- Extended availability — public holidays included
- Overflow handling during peak periods
Helpdesk & Support
When your customers have a problem, they want a quick solution — not a ticket that sits for days. Our helpdesk handles level 1 and 2 requests with speed and empathy. We resolve fast, document well, and flag trends for you.
- Level 1 & 2 technical support in FR, NL, EN
- Fast resolution of common incidents
- Ticket management with tracking and escalation
- Dynamic and evolving knowledge base
- Monthly reporting on trends and recurring issues
- Custom SLAs based on your needs
After-Sales Service
A happy customer comes back. A frustrated one tells ten people. Our after-sales team takes care of your customers post-purchase: order tracking, returns management, dispute resolution. Always with a smile, always with professionalism.
- Frictionless returns and exchanges
- Proactive order and delivery tracking
- Complaint handling with empathy
- Post-interaction satisfaction surveys
- Customer retention through impeccable service
- Feedback collection to improve your products
How to get started
In 4 simple steps, we handle everything. No surprises, no jargon — just a collaboration that starts fast and right.
Discovery Call
A first 30-minute chat, free and with no commitment. We take the time to understand your current lead flow, follow-up process, and conversion goals. You walk away with concrete insights and improvement ideas, even if we don't end up working together.
Process Alignment
A 60 to 90-minute working session to lay the foundations together. We define: lead source integration, qualification criteria, booking rules, reporting structure. Clear expectations, defined KPIs — we know exactly where we're headed.
Setup & Integration
We configure everything: CRM or lead platform access, calendar sync, scripts and knowledge base, qualification flow, reporting dashboard. A testing phase is included to make sure everything runs smoothly before launch.
Go Live
Lead follow-up starts immediately. Contact within 24 hours, structured multi-channel follow-up, appointment booking, ongoing reporting. From day one, your leads are actively converted into sales opportunities.
We work directly with our clients' systems and are proficient in the following software in particular. As a result, no additional training is required, allowing us to integrate seamlessly and support you as if we were an integral part of your team.
Registration form
For more information contact us at info@bawabaconnect.com